I read the other reviews after I'd already made the appointment with Dr. Keller. When I arrived at the office, I was tended to right away and filled out the necessary paperwork. It wasn't long at all before a technician did a preliminary X-ray on my foot, then took me to the exam room. Dr. Keller came in within a few minutes and questioned me about my foot pain, and listened to my answers. She removed calluses from both feet and had me fitted with supportive shoe inserts that were more comfortable than store inserts. I'm completely satisfied with the results, the doctor and the staff.Bill Cornett